Practice Charter

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.  The care of your health is a partnership between yourself and the Primary Health Care Team.  The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our responsibility to you

You will be greeted courteously.

The Practice does not discriminate on the grounds of: race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition.

You have a right to confidentiality.

You have the right to see your medical records subject to the limitations of the law.

You will be seen the same day if your problem is urgent.

You will be informed if there will be a delay of more than 30 minutes for your appointment.

You will be referred to a consultant when your GP thinks it necessary.

You will be given the result of any test or investigation on request or as soon as received.

Your repeat prescription will be ready for collection within 48 hours of your request. Please allow extra time before weekends and bank holidays.

Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.

 Your responsibility to us

Please treat all surgery staff with the same respect – we are all just doing our job.

Please do not ask for information about anyone other than yourself under the Data Protection Act and Caldicott regulations, we are unable to give this information to you.

Tell us of any change of name or address, so that our records are accurate.

Only request an urgent appointment if appropriate.  Home visits should only be  requested if you are really too ill to attend surgery, and night visits should be for emergencies only – the doctor on call will be at work as usual the next day.

Please cancel your appointment if you are unable to attend.

Please be punctual, but be prepared to wait if your own consultation is delayed by an  unexpected emergency.

Please allow sufficient time for your consultant’s letter or the results of any tests to  reach us.       

You will be advised to the usual length of time to wait.

Use the tear off slip to request your repeat prescription whenever possible.

Please attend for review, when asked, before your prescription is due.

Do let us know whenever you feel we have not met our responsibility to you.

We would of course, be pleased to hear when you feel praise is due as well.

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